Frequently Asked Questions
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Do you make everything to order?
Yes! All our pieces are made to order, which means each project is built just for you. This allows us to tailor the design, materials, and finishes to suit your space perfectly.
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Can you help me design something custom?
Absolutely. Whether you have a rough idea or a full concept, we can help you develop the design, refine the details, and bring it to life. We also offer 3D visualisations so you can see the design before production.
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How long does it take to make my order?
Lead times vary depending on the size and complexity of your project, but most items take around 2–6 weeks. We’ll confirm an estimated timeframe once we finalise your design and materials.
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Do you offer installation or delivery?
Yes, we can arrange delivery within the Sydney metro area, and installation for most joinery projects. Larger items are delivered to ground level only unless pre-arranged.
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Can I see samples before ordering?
Of course! We can show you finish samples, materials, and even design previews so you know exactly what to expect before production begins.
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How do I get a quote?
Simply send us an email or message with your idea, drawings, or inspiration photos. We’ll review your brief and provide a detailed quote as soon as possible.
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What if I have a unique idea, like a cat wheel or built-in feature?
We love unique projects! From custom furniture to creative pet designs, we’re always open to exploring new ideas and making something one-of-a-kind.