Return & Refund Policy

We want you to love your purchase. If there’s ever an issue, we’ll do our best to make it right. Please read our policy below for details.

Made-to-Order Items

Most of our products are custom made to order. Because these items are made specifically for you, we’re unable to accept returns or offer refunds for change of mind once production has started.
We recommend reviewing all details carefully before confirming your order — including dimensions, materials, and finishes.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos and a description of the issue.
We’ll assess the problem and offer a repair, replacement, or refund depending on the situation.

Cancellations

Orders can be cancelled before production begins. Once materials have been ordered or manufacturing has started, cancellation fees may apply to cover costs incurred.

Delivery Issues

If your order arrives with transport damage, please notify us immediately and note it with the delivery driver if possible. We’ll work with our delivery partners to resolve the issue quickly.

Returns for Standard Products (if applicable)

If you’ve purchased a ready-made (non-custom) item, you may return it within 14 days of receiving it, provided it’s unused, in its original packaging, and in resellable condition.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

How to Contact Us

For all return or warranty enquiries, please email us at: bill@bpsdesignandjoinery.com.au